SAIRS Photography, Matterport & Drone Service FAQs

The easiest way is through our Axis Store. Choose a package, add-ons, or build your own service combination. Then continue to Axis Checkout, enter your client and property details, and choose your booking option.

At checkout, you can pay securely with card, eligible wallets, or PayPal. You can also choose Reserve Now, Pay Later™ when you want to book without paying upfront.

After checkout, SAIRS creates your booking reference and reviews scheduling, access, weather, airspace, and logistics before final appointment confirmation.

Reserve Now, Pay Later™ lets you book your shoot with no upfront payment. SAIRS receives your booking request, creates your booking reference, reviews the project, completes the shoot and editing, and requests payment once the project is ready for delivery.

Final files are released through SAIRS Client Portal only after payment is received. This option is designed to help new clients, trusted referrals, and approved clients book with confidence.

Yes. At Axis Checkout, you can choose to pay immediately using Stripe, card, eligible wallet options, or PayPal. Clients who pay upfront receive a payment confirmation and final delivery notification when the project is ready in SAIRS Client Portal.

Reserve Now, Pay Later™ is simply an additional option — it does not replace standard secure checkout.

Our current SAIRS Axis residential packages are Essential $199, Signature $349, Premier $449, Elite $599, and Iconic $849. Every package includes 10 professionally edited HDR photos and delivery through SAIRS Client Portal.

Higher packages add selected services such as aerial drone photos, aerial video, cinematic interior video, Matterport 3D tours, floor plans, and combined video delivery. Photography package pricing is designed for residential properties up to 1,600 sq ft. Included residential Matterport coverage is 1,500 sq ft, then $0.10 per additional interior captured sq ft. Larger residential properties, commercial, multifamily, hospitality, and other specialized scopes may require additional coverage or a custom quote. You can also book individual services or add enhancements through the Axis Store.

Yes. We offer volume pricing for approved recurring clients, property managers, developers, brokerages, and portfolio-based projects:

• 10% off — 5+ units / month
• 15% off — 10+ units / month
• Custom pricing — large portfolios, brokerages, developers, and property management companies

Volume discounts are reviewed and applied to approved recurring clients. Monthly invoicing may be available for approved volume clients.

We accept major credit cards, eligible wallet options, and PayPal through secure online checkout. Stripe and PayPal are used for online payments. Approved clients may also use Reserve Now, Pay Later™ or monthly invoicing when applicable.

72+ hours in advance: full refund or free reschedule. 24–72 hours: 50% of package fee retained and one free reschedule offered. Under 24 hours: no refund. Property not ready or no access on arrival: $75 rescheduling fee applies.

If SAIRS cancels due to weather, safety, airspace, or operational conditions, you receive a full refund or free reschedule.

SAIRS is based in Miami and serves South Florida, including Miami-Dade, Broward, Palm Beach County, and the Florida Keys. We also travel across Florida for select projects. Projects outside our standard South Florida coverage area are reviewed individually for availability, scope, and travel requirements.

SAIRS Client Portal is the secure delivery and project access system for SAIRS projects. It allows clients to view project status, access invoices, manage booking details before the shoot, complete project actions such as photo selection when applicable, and access final deliverables once available.

The portal keeps the client experience under SAIRS branding, without requiring clients to navigate Google Drive, backend systems, or production tools.

No. SAIRS Client Portal supports two access options:

• Client Account: create a secure account to view current and past projects, project status, invoices, payment status, and downloads.
• Guest Access: no account required. Enter your booking reference and purchase email to access your project and final deliverables.

For recurring clients, creating a Client Account is recommended because it helps keep project history organized.

Guest Access allows you to access a specific project without creating an account. You only need the booking reference and the email used during purchase or booking.

Guest access is ideal for one-time clients, agents, referrals, or anyone who needs quick access to a single delivery.

Yes. Before your appointment takes place, you can update booking details through the Booking Update page or SAIRS Client Portal. You may submit access notes, gate codes, parking instructions, onsite contact details, scheduling notes, reschedule requests, or cancellation requests.

All reschedule and cancellation requests require SAIRS review and confirmation before appointment changes are finalized.

Yes. For paid bookings and generated invoices, SAIRS Client Portal can provide access to invoice details and downloadable invoice PDFs when available.

For Reserve Now, Pay Later™ bookings, the invoice and payment request are generated when your project is ready for delivery.

Every SAIRS Axis residential package includes 10 professionally edited HDR photos. Depending on the package, you can also include or add aerial drone photos, aerial video, cinematic interior video, floor plans, Matterport 3D tours, virtual staging, and other available enhancements. Current virtual staging options are 5 photos for $30 or 10 photos for $50.

Essential is the entry package for professional photography. Iconic is the flagship residential package for listings that need complete property media coverage. Commercial, multifamily, hospitality, and other non-standard scopes may require a custom quote based on the project.

• Remove clutter, trash, dishes, toiletries, and personal items from visible areas
• Turn on all lights and replace burned-out bulbs
• Open blinds or curtains when appropriate
• Move cars from driveway for exterior and aerial shots
• Clean pool, patio, balconies, and outdoor areas when applicable
• Provide gate codes, lockbox instructions, parking details, and onsite contact information before the appointment

A well-prepared property helps ensure better visuals and faster delivery.

Yes. Photos are delivered in professional edited JPG format and prepared for online listing use. If your MLS, brokerage, or platform has specific size requirements, include that information when booking or through the Booking Update page before the shoot.

Yes. We regularly shoot occupied and tenant-occupied properties. The client is responsible for notifying residents, arranging access, and making sure the property is reasonably ready before the appointment.

A Matterport 3D tour is an immersive, interactive digital twin of a property or space. Buyers, renters, guests, owners, and stakeholders can virtually walk through the property from a phone, tablet, or computer.

SAIRS uses Matterport Pro3 for 3D virtual tours, dollhouse view, measurements, shareable links, spatial documentation, and property marketing across South Florida.

A standalone Matterport 3D Tour starts at $249 and includes up to 1,500 sq ft plus 1 month of hosting, or 3 months for residential Spaces of 10,000 sq ft or more.

For standard residential projects, additional Matterport coverage is available at $0.10 per additional interior sq ft above 1,500 sq ft. Commercial and hospitality Matterport starts at $349 for the first 2,500 sq ft per Space, plus $0.085 per additional interior captured sq ft, with three months of hosting included. Complex or specialized projects may require a custom scope and pricing review.

Interior and exterior estimates are optional. Leave an area blank if it is unknown; enter 0 if it will not be captured. The shared base covers interior first, then exterior. Additional interior capture is $0.10/sq ft residential or $0.085/sq ft commercial; additional exterior capture is $0.075/sq ft for either type. Unestimated areas are not priced yet. Final interior and exterior areas are verified after scanning, and any balance is confirmed before billing. The minimum base applies per independently delivered model. Residential models with at least 10,000 total captured sq ft include 3 months of hosting; smaller residential models include 1 month. Commercial models include 3 months. Hosting starts on delivery.

Yes. The estimator has optional interior and exterior fields. Leave an unknown area blank; enter 0 when that area will not be captured. Tell SAIRS which exterior areas you want included so access and the capture scope can be confirmed before the scan. Exterior coverage can be added after booking, subject to that scope confirmation. The shared base allowance covers interior first and then exterior; any additional exterior capture is $0.075 per sq ft for both residential and commercial projects. Blank areas are not priced in the initial estimate. After scanning, we verify the captured interior and exterior areas and confirm any remaining balance before billing. For example, a residential model with 1,500 interior sq ft is initially $249. If 1,000 exterior sq ft are later confirmed and captured, the final capture total is $324: $249 base plus $75 exterior coverage. If the base still has unused included area, that allowance is applied before charging exterior coverage.

Matterport tours require cloud hosting to remain accessible. SAIRS includes 1 month of hosting per residential Space, or 3 months for residential Spaces of 10,000 sq ft or more. Commercial Matterport includes 3 months per Space. After the included period, you can choose:

• SAIRS-hosted: continue hosting at $15/month per tour
• Transfer to your Matterport account: manage hosting directly under your own account
• Capture directly into your account: available when you already have a Matterport subscription

Let us know your preference before or during booking.

For a prepared residential interior of approximately 1,600 sq ft, scanning can take around 35 to 40 minutes. Total time on site can be longer, often 45 to 90 minutes, depending on access, preparation, layout and the agreed coverage. Larger properties, exterior capture and multiple Spaces are scoped individually.

Standalone Matterport delivery is typically within 48 hours after capture, depending on size and processing.

Yes. Matterport tours include a shareable link and may be embedded on websites, listing pages, and marketing platforms when the platform supports it. MLS compatibility depends on the rules of your specific MLS or listing platform.

The MatterPak Bundle is a technical export from a Matterport scan, typically used by architects, designers, engineers, developers, and construction teams. It may include point cloud and 3D mesh files such as E57, XYZ, OBJ, and floor plan files when available.

• Telecom tower inspections — tower, antenna, equipment, rooftop telecom, and site-condition visual documentation
• Powerline and utility inspections — visual and thermal documentation for utility corridors and electrical infrastructure
• Thermal inspections — thermal capture for roofs, buildings, solar assets, utilities, and industrial applications
• Solar farm inspections — visual and thermal capture for panel, array, and field-level anomaly documentation
• Roof and building inspections — aerial imagery for roofs, exteriors, drainage areas, HVAC equipment, visible damage, and property documentation
• Façade and structure inspections — visual documentation of exterior walls, structural details, and hard-to-reach elevations
• Mapping and photogrammetry — aerial data capture for construction, development, site documentation, and technical workflows

Inspection projects are custom quoted and confirmed directly with SAIRS before mobilization.

Yes. SAIRS Client Portal serves as a central project and delivery access system for SAIRS work when applicable. For inspection, mapping, telecom, thermal, and corporate projects, the final delivery format depends on the agreed scope of work.

Deliverables may include organized imagery, reports, PDFs, folders, links, Matterport files, mapping files, or other project-specific documentation.

Both may be available depending on the project. SAIRS can deliver organized imagery, labeled files, annotated findings, structured documentation, or reports based on the approved scope.

For telecom, utility, construction, or corporate clients with existing formats, SAIRS can adapt the delivery structure when confirmed before the project begins.

Yes. For portfolios of rooftops, solar installations, towers, commercial properties, or infrastructure assets across South Florida, SAIRS can plan efficient multi-site routes. Contact us for scheduling and a custom quote.

Delivery timelines do not start at checkout. For SAIRS Axis packages that include client photo selection, the applicable delivery window begins after the required photo selection is submitted. Once the selection is received, final editing and quality review begin.

• Essential: within 24 hours after photo selection
• Signature: within 24 hours after photo selection
• Premier: within 24 hours after photo selection
• Elite: within 48 hours after photo selection
• Iconic: within 72 hours after photo selection
• Standalone Matterport: typically within 48 hours after capture
• Virtual staging: typically within 72 hours after selected photos are ready

Delivery Guarantee: If SAIRS misses the applicable guaranteed delivery window for an eligible package for reasons within SAIRS direct operational control, the client is eligible for a refund of the affected package payment. Delays caused by late client selections, requested changes, missing access, weather or safety events, FAA or airspace restrictions, payment holds, third-party platform outages, or other excluded conditions do not count against the guarantee.

Final files are delivered through SAIRS Client Portal. Depending on the project, deliverables may include photos, videos, Matterport links, floor plans, invoices, reports, folders, or project-specific files.

You can access delivery using a secure Client Account or Guest Access with your booking reference and purchase email.

Yes, but final files are released only after payment is received. With Reserve Now, Pay Later™, SAIRS completes the shoot and editing first. When your project is ready, you receive a payment request. Once payment is confirmed, your final files are released through SAIRS Client Portal.

Yes. If you have a concern with delivered media, send the specific files and requested changes so SAIRS can review the request against the original project scope and delivered work.

Minor corrections may be handled when appropriate after review. Reshoots, major creative changes, additional editing, or requests outside the original scope may require a separate quote. Revision or refund eligibility is not automatically guaranteed and is reviewed based on the project and original deliverables.

Upon full payment, you receive a perpetual, non-exclusive license to use the media for MLS listings, websites, social media, print marketing, press, and internal business use related to the property or project.

SAIRS retains copyright and portfolio rights unless otherwise agreed in writing before the shoot.

Yes. SAIRS conducts commercial aerial operations under FAA Part 107-certified pilots. Drone missions are planned and conducted in accordance with applicable FAA regulations, airspace requirements, site conditions, and operational safety considerations.

Yes, when proper authorization is available. Miami and South Florida include multiple controlled airspace areas. SAIRS obtains LAANC or FAA approvals for controlled airspace operations when required.

For properties near MIA, Opa-locka, Fort Lauderdale-Hollywood, heliports, or restricted areas, allow additional time for coordination.

• DJI Air 3 — aerial photography and video for real estate and commercial visuals
• DJI Mavic 3 Enterprise RTK — mapping, photogrammetry, and technical documentation
• DJI Matrice 30T — inspection platform with visual, zoom, and thermal capabilities
• Matterport Pro3 — 3D tours and spatial documentation
• Sony A7 V + DJI RS5 — ground-level real estate photography and cinematic interior video

Yes. SAIRS carries commercial drone liability insurance through Skywatch. For projects that require proof of insurance, we can provide a Certificate of Insurance with reasonable advance notice.

SAIRS monitors weather, wind, airspace, and operational safety conditions. If SAIRS cancels due to weather, airspace, or unsafe conditions, you receive a full refund or free reschedule.

We do not fly or operate in unsafe conditions just to keep a schedule.